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Privacy Policy

A legal disclaimer

Last updated: [28/04/2026]

Phileo Clearance & Removals ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our clearance and removal services.

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1. Information We Collect

We may collect the following types of personal information:

  • Contact details — name, email address, phone number

  • Address information — collection/delivery addresses for bookings

  • Service details — information about the clearance or removal work requested

  • Payment information — processed securely through third‑party payment providers (we do not store card details)

  • Website usage data — IP address, browser type, pages visited, and cookies

  • Communication records — messages, emails, or calls relating to your enquiry or booking

 

2. How We Use Your Information

We use your information to:

  • Provide quotes and respond to enquiries

  • Carry out clearance, removal, or waste‑collection services

  • Manage bookings and communicate with you

  • Process payments securely

  • Improve our website and customer experience

  • Meet legal and regulatory obligations (e.g., waste‑carrier compliance)

  • Maintain internal records for service delivery and customer support

We do not sell or share your personal data with third parties for marketing purposes.

 

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract — to provide the services you request

  • Legitimate interests — to operate and improve our business

  • Legal obligation — waste‑carrier regulations, invoicing, record‑keeping

  • Consent — where required (e.g., optional marketing communications)

 

4. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers and encrypted connections (SSL)

  • Restricted access to personal information

  • Secure third‑party payment processors

  • Regular security checks and updates

We retain your information only for as long as necessary to fulfil our services and legal obligations.

 

5. Cookies & Website Tracking

Our website may use cookies to:

  • Improve site performance

  • Analyse visitor behaviour

  • Enhance user experience

You can manage or disable cookies through your browser settings.

 

6. Your Data Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permitted)

  • Object to or restrict certain types of processing

  • Request data portability

  • Withdraw consent (where applicable)

To exercise your rights, contact us using the details below.

 

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Phileo Clearance & Removals
Email:admin@phileoremovals.com
Phone: ‎+44 1304 268316

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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