Terms & Conditions

Last updated: 28/04/2026

These Terms and Conditions govern the use of our website and the services provided by Phileo Clearance & Removals ("we", "us", "our"). By booking our services or using our website, you agree to these terms.

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Definitions

• "Client", "you", "your" — the person or business booking our services.

• "Services" — clearance, waste removal, man-and-van, light removals, or any related work carried out by us.

• "Booking" — any confirmed request for our services.

 

Services Provided

We offer:

• House, garden, garage, loft and office clearances

• Rubbish and waste removal

• Builders’ and DIY waste removal

• Light removals and man-and-van services

• Shed dismantling and small structure removal

All services are subject to availability.

 

Quotes and Pricing

• All quotes are based on the information provided by the client.

• Prices may change if the waste volume, access, or job conditions differ from the description given.

• Additional charges may apply for:

  • Extra labour

  • Additional waste volume

  • Hazardous or restricted items

• All prices are provided in GBP.

 

Booking and Cancellations

• Bookings are confirmed once a date and time are agreed.

• Cancellations must be made at least 24 hours in advance.

• Late cancellations or missed appointments may incur a call-out fee.

 

Access Requirements

The client must ensure:

• Safe and reasonable access to the property

• Parking availability for our vehicle

• That items for removal are clearly identified

If access is restricted or unsafe, we may refuse the job or adjust the price.

 

Waste Disposal

• We are a licensed waste carrier and dispose of waste legally and responsibly.

• We provide waste transfer notes where required.

• We do not collect hazardous waste unless agreed in advance.

 

Payment Terms

• Payment is due upon completion of the service unless otherwise agreed.

• We accept cash, bank transfer, or approved payment methods.

• Invoices must be paid within the stated timeframe.

 

Liability

We are not liable for:

• Pre-existing damage to items or property

• Damage caused by poor access or unsafe conditions

• Loss of items not clearly identified for removal

Our liability is limited to the value of the service provided.

 

Customer Responsibilities

You agree to:

• Provide accurate information when requesting a quote

• Ensure access and parking are available

• Be present during the job unless agreed otherwise

• Pay for the service as required

 

Complaints

If you are unhappy with any part of our service, please contact us within 48 hours so we can resolve the issue promptly.

 

Website Use

By using our website, you agree not to:

• Copy or misuse any content

• Attempt to disrupt or damage the website

• Use the website for unlawful purposes

 

Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

 

Contact Us

For questions about these Terms and Conditions, contact:

Phileo Clearance & Removals
Email: admin@phileoremovals.com
Phone:‎ +44 1304 268316